A-Plus Billing Services FAQ’s

1. How do you charge?

A-Plus Medical Billing Services charges an initial set-up fee and a percentage of the monthly collections. We set up each user with secure access to the billing and practice management software for no additional charge. There’s no software to buy, no servers to maintain, no upgrades to purchase. Our clients have access to patient and financial data, appointment scheduling, reporting, and referral tracking. All that is required is an Internet connection.

2a. How do clients submit their information to A-Plus Medical Billing Services if they don’t use EMR    (Electronic medical records)?

Clients send information through UPS, FedEx, certified mail, scanning, or drop it off at the office:

• A-Plus Medical Billing Services
  400 South Dixie Highway Suite #120
  Boca Raton, FL 33432

2b. If Electronic Medical Records are desired, how does that work?

Our software interfaces with an EMR system called Medinotes.

3. Who is responsible for supplying information?

Our clients are responsible for submitting accurate and complete patient demographics, charges, diagnoses, applicable referrals, authorizations, and medical records. If the client does not use an EMR system, they provide those documents to us when they are needed to formulate an appeal or be represented in a hearing.

4. How does A-Plus Medical Billing Services follow up?

A-Plus Medical Billing Services monitors unpaid claims by calling insurance companies to check on the claims status; re-bill when necessary; write appeal letters; send bills to patients and call them when bills are not paid. We also field all billing questions from insurance companies and patients.

5. Where are payments received?

All payments are sent directly to A-Plus Medical Billing Services unless other arrangements are made. We make weekly deposits for you and also set up EFT (electronic funds transfer) for all participating insurance companies.

6. What reports does A-Plus Medical Billing Services provide its clients?

A-Plus Medical Billing Services generates the following reports:

• Accounts receivable aging – both patient and insurance
• Monthly summaries of charges and payments
• Charts and graphs illustrating performance – both provider and billing company
• Many other reports tailored to an individual client's needs

7. Is A-Plus Medical Billing Services HIPAA compliant?

A-Plus Medical Billing Services is HIPAA and OIG compliant. We adhere to our formal HIPAA and OIG Compliance Programs, stay abreast of all regulation updates and regularly check to ensure that we comply with all guidelines.

8. How does A-Plus Medical Billing Services help with the transition or start up of a new client?

A-Plus Medical Billing Services arranges the following procedures to eliminate extra paperwork and make financial management easier:

* Processing of electronic claims,
* Electronic receipt of payments (direct deposit into your bank account)
* Receipt of electronic EOBs (explanation of benefits)

A-Plus Medical Billing Services reviews current policies in place to ensure that:

* Current ICD-9 and CPT codes are used,
* Accurate fee schedule(s) is appropriate and services are not under priced,
* There is a clear policy on how to handle bad-debt issues, small balances, bounced checks, or missed visits.
* Insurance contracts and reimbursement provisions are in order and complete. If not, the provider representatives are contacted.

9. How do we communicate with our team at A-Plus Medical Billing Services?

Regular meetings are conducted with clients to discuss financial analysis, office relations, and possible areas for improvement.
We also are available for phone consultations, both during and after your office hours. Our goal is your success, and we want you to feel that A-Plus Medical Billing Services is your business partner.

10. How do I sign up with A-Plus Medical Billing Services?

You can easily get in touch with us through our Contact Us page on our website.